Cost: Shipping is FREE and is Canada-wide only.
Time: All orders will be processed and received for shipment as soon as possible, within a maximum of 5 business days. Spruce Moose ships directly from London, ON. Shipment takes approximately 2-12 business days throughout Canada, based on location (For most orders, delivery through Canada Post only takes 2-3 business days). For additional detail, please refer to the Approximate Shipping Times, shown below.
Arrival: Products are shipped with Canada Post. To maintain the lowest shipping rates, bow ties will arrive slightly flattened down and loose in their packaging with a Spruce Moose tag tied with twine. Beads and pocket squares will also arrive loose in their packaging to allow for free shipping!
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Approximate Shipping Times:
The approximate quoted times are for shipping only and are based on Canada Post standards - Spruce Moose cannot guarantee shipment by a certain day. If you require expedited shipping, please contact us directly. The quoted times do not include processing time, but Spruce Moose ensures this will be as minimal as possible.
Standard Shipping - Spruce Moose Canada-Wide Shipping:
Important Shipping Information for Hats: At this time, hats are the only Spruce Moose product not made in London. They are embroidered and shipped on order from California and take about 2 weeks to arrive after submitting your order. However, since they are produced on demand, we are able to offer you a greater selection of colours and styles, giving you a more unique and personalized product!
Simple Returns Policy:
At Spruce Moose, pride is taken in making high-quality hand-crafted products, and we truly believe you will love your product - we have yet to require any returns. However, if a return is necessary, we are pleased to be able to provide returns on bow ties and bracelets for a cost of only $1.80. If you require a return on your scarf, you will be responsible for the full return shipping cost - but trust us when we say you will LOVE your scarf. If for any reason an issue does arise with your order, please contact us at firstname.lastname@example.org and we will personally discuss your situation one-on-one and arrange for the issue to be remedied. Ensuring full customer satisfaction in every purchase and offering a simple return policy is extremely important to us!
If you purchased a product that is the incorrect size, return shipping will be available to you for only $1.80. Please read the sizing information for your product (where applicable) before ordering to ensure you get the best product for you!
If you have any questions before purchasing that you cannot find an answer for on the website, please drop a line at email@example.com and we'll get back to you as soon as possible!